Privacy Policy

Effective: 2 May 2026 · Version 1.0

Text-Back-in-60 is operated by Christopher Haigh (sole trader, ABN registered in Australia) trading as Text-Back-in-60 ("we", "us", "our"). This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who this policy applies to

This policy covers two groups of people whose personal information we may handle:

Our customers — Australian tradespeople who pay for Text-Back-in-60 to recover their missed calls.
Callers — members of the public who phone our customers' published business numbers and don't get through, and who then receive an SMS booking conversation through the service.

2. Information we collect

2.1 From our customers

Name, business name, ABN, mobile number, email address.
Business details we need to operate the service: service suburbs, hours, base pricing, job types you accept or decline.
Google Calendar OAuth tokens (read/write scope, restricted to the calendar you connect).
Stripe payment metadata (we do not store card numbers — Stripe processes payment directly).

2.2 From callers (members of the public)

Your mobile phone number (captured when your call is forwarded into our system).
The contents of any SMS messages you exchange with the service to book a job.
Information you choose to share in those messages — typically the type of job, suburb, urgency, and preferred booking time.

3. How and why we collect it (APP 3)

We collect personal information by lawful and fair means, only to the extent reasonably necessary for the service. Specifically:

To reply to your missed call by SMS within 60 seconds and book the job.
To create a calendar event in our customer's Google Calendar.
To notify our customer of the booking by SMS.
To bill our customers, support them, and improve the service.

We do not collect sensitive information (as defined by the Privacy Act) and we do not use the service for marketing to callers.

4. How we store and protect your information

We rely on third-party processors who provide reasonable, industry-standard security:

Twilio — for inbound voice catching and SMS sending. Conversations are stored in Twilio for the period required by Twilio's own retention policy.
Make.com — for workflow orchestration. Active conversation state (phone number, conversation history) is held in Make.com's EU2 region data store.
Anthropic — for AI-generated SMS replies. Each message is sent to Anthropic's API to draft the next reply.
Google — for calendar event creation, scoped only to the calendar our customer connects.
Stripe — for payment processing.

We delete inactive caller conversation records after 24 hours of inactivity. Customer account records are retained for the lifetime of the customer relationship plus seven years for tax and legal compliance.

5. Disclosure to third parties

We disclose personal information to the processors listed in section 4 strictly for the purpose of running the service. We do not sell, rent, or share personal information with unrelated third parties for marketing or any other purpose.

6. Direct marketing (APP 7)

We do not use caller mobile numbers for marketing. The service only sends SMS to a caller in direct response to that caller's missed call. Customers will only receive marketing emails from us if they have opted in.

7. Cross-border disclosure (APP 8)

The third-party processors we use operate servers outside Australia. Specifically:

Twilio — United States and Ireland.
Make.com — European Union (EU2 region).
Anthropic — United States.
Google — United States and globally distributed Google data centres.
Stripe — United States and Australia.

By using our service you consent to this overseas disclosure for the purpose described in section 3.

8. Your rights of access and correction (APPs 12 & 13)

You can request a copy of the personal information we hold about you, or ask us to correct it, by emailing chris@textbackin60.com.au. We will respond within 30 days. If your request is declined, we will explain why in writing.

9. Complaints

If you believe we have mishandled your personal information, please email chris@textbackin60.com.au with the details and we will investigate promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Cookies and analytics

The Text-Back-in-60 marketing website uses minimal cookies for basic operation. We may add privacy-respecting analytics in future; if so, this policy will be updated and the change reflected in the version below.

11. Changes to this policy

We may update this policy from time to time. The current version and effective date are shown at the top of this page.

12. Contact

Christopher Haigh, trading as Text-Back-in-60
Email: chris@textbackin60.com.au
Website: textbackin60.com.au