Refund Policy

Effective: 2 May 2026 · Version 1.0

If Text-Back-in-60 does not generate at least 3 qualified booked jobs in your first 30 days of going live, we will refund your A$197 setup fee in full.

1. What counts as a "qualified booked job"

A qualified booked job is a missed-call interaction in which all of the following are true:

An incoming call from a member of the public was caught and forwarded into the service (i.e. a call you didn't answer on your own number).
The caller engaged with the SMS conversation and provided a job type, suburb, and urgency.
The caller accepted one of the booking slots offered, and a calendar event was created in your connected Google Calendar.
The caller's mobile number is genuine and the booking was accepted in good faith — not a test, prank, or duplicate.

2. What does not qualify

Calls from your own number, your team's numbers, or numbers used to test the system.
Bookings that are inside service rules you set during onboarding (e.g. you ruled out gas work and a gas job was rejected, or a caller from outside your service area was politely declined).
Conversations the AI was unable to qualify because the caller did not respond, or responded with content the system was not designed to handle (these are forwarded to you as alerts but do not count as "booked jobs").
Spam or scam SMS responses.

3. The 30-day window

The 30-day window starts on the day we run your joint live test together and switch the service on for live customer calls. Not from the day you pay for the founding seat. This means time spent waiting for forwarding to be configured or your Google Calendar to be connected does not count against the guarantee.

4. How to claim

If you have not had at least 3 qualified booked jobs after 30 days of being live:

Email chris@textbackin60.com.au within 7 days of the 30-day mark.
We'll review the SMS logs and calendar events together to confirm what happened.
If the guarantee applies, we'll refund your A$197 setup fee back to the original payment method within 5 business days.
You can choose to keep the service running on the monthly subscription, or cancel — your choice.

5. Monthly subscription

The guarantee covers the A$197 setup fee only. The A$47 monthly subscription is not subject to the guarantee, but you can cancel it at any time with no minimum term. We do not pro-rate partial months.

6. Acting in good faith

The guarantee is offered in good faith and assumes you operate in good faith too. We expect you to:

Keep your forwarding setup live for the 30 days.
Honour booked jobs, or cancel them in time so the customer can rebook.
Provide a working Google Calendar with realistic availability.

If we have evidence that the service was deliberately undermined to trigger a refund (e.g. forwarding switched off, calendar wiped, callers turned away when bookings would have been straightforward), we may decline the claim. We'll always explain our reasoning in writing.

7. Your statutory rights

This guarantee is offered in addition to any rights you have under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any consumer guarantee that cannot lawfully be excluded.

8. Contact

Christopher Haigh, trading as Text-Back-in-60
Email: chris@textbackin60.com.au